Who can buy?
Everybody can buy in peltor.es
What can you buy?
You can buy headsets, glasses, communications equipment, and products especially designed for hearing protection and to allow communication in noisy surroundings. In any case, all products bought in peltor.es will always be selected products to satisfy your needs.
How to buy?
NAC-INTERCOM
C/Quintela, 27 portal 4 - local 2
36209 VIGO - Pontevedra
Are there minimum orders?
In peltor.es we do not have minimum orders.
How will I receive the invoice?
We will send you the invoice via email and, if you wish, by ordinary mail as well.
How products are shipped?
Your product will travel perfectly packed in a specific box along with instructions or pertinent assembly indications. For transportation we rely on Mail-Boxes (UPS), which grants best efficiency and total coverage in Spain as well as other countries.
Can I send the Peltor products to another country?
Yes. Please consult prices and delivery due-dates with Customer Service at +34 986 128 926.
If I make the order today, will I receive the product on the following day?
Yes, as long as the product is in stock and not custom-made or with special characteristics. In general terms, if the order is paid using a credit card (Visa/Mastercard) before 10:00h the order will arrive the following day (24h). If payment is made after this hour, the order will arrive a day later, that is to say, 48h. In case of other means of payment (previous wire transfer), the downtime will be taken into account on the date of payment reception. In case of receiving the payment before 10:00h you will receive the order the following day. In other cases you will receive the order 48h after. Customer service may inform you for each case at the exact moment. For deliveries made on Saturdays, shipping prices will have an additional cost for special delivery, and on Sundays we do not make deliveries for logistics reasons of our shipping company. You can also have your order be delivered on the date that you wish or through another shipping company with which you usually work.
At what time shall I receive my order?
Shipping is handled by Mail-Boxes or other door-to-door agencies. Normally our orders are delivered within 24 hours. In any case, they are in charge of contacting you to set a convenient time if you were not in at the time of delivery.
Will I always receive the product I ordered?
Yes, of course. Our aim is that in 100% of the cases, clients receive what they ordered.
How can I find products in peltor.es?
You can find peltor.es products in two different ways:
1. You can move around in the category menu on the left-hand side of the page. Place the mouse on the required product, select it and you will have access to detailed product information such as a photograph, description, other visitor´s points-of-view and, if you are a registered client, the possibility of sending your own suggestions.
2. You can use the browser on the top right-hand column of the page. Simply write the word you wish to search. You will obtain the result giving you direct access to the product.
What must I do in order to buy a product in peltor.es?
When you are interested in buying a Peltor product you simply have to press the Buy now button in the product menu then Add to cart. If you wish to consult your cart, make changes or make a payment of chosen products, simply press the Shopping cart button on the top right-hand side of the page. You may see the list of all the chosen products and from there start to buy pressing the Checkout button. You will be asked for your client ID and password and if you are not registered you must press the Sign-in button. Here you should procede to fill out the required information regarding the address for delivery.
Once the address is entered, you are to choose the shipment and payment forms. In case you wish to pay using a credit card (Visa-Mastercard) you must enter the card number and expiration date. Here is where all the information regarding the order is shown:
· Delivery address
· Billing address
· Form of payment
· Proucts in the order
· Amount to be paid
You should confirm that all the information is correct and then press the Confirm order button. Once the order is confirmed it is sent to our sales department.
How can I pay for my order?
1. Using a Credit Card: your order may be charged to all admitted types of credit cards. Simply state the type of credit card and the expiration date. This transaction is absolutely safe by means of the webpage. Nac-inter.com uses SSL protocol to guarantee the security of the transaction. Once payment is received, we will proceed to deliver the order.
2. Wire transfer:
Bank entity: BANCO SANTANDER CENTRAL HISPANO
Account No.: 0049 0939 60 2590110690
Please fax the receipt* to (+34)986 912 573 or email nac@nac-inter.com
*Your order will be shipped once we receive the receipt of payment.
How are orders shipped?
All orders made over peltor.es are delivered through our logisitcs agency Mail-Boxes (UPS). A courier assigned by the agency will hand the order over to you at the indicated address.
What actions does NAC-INTERCOM take to ensure privacy regarding my Credit Card number?
NAC-INTERCOM is a PELTOR distributor and has made an internet-safe commercial agreement which, on the one hand, confirms the validiy of the credit card in use and, on the other, guarantees that NAC-INTERCOM exists and certifies the transaction. The information exchange between clients and our store is encrypted under the SSL (Secure Socket Layer) protocol. This makes it impossible for information to be handled or intercepted while being sent over the web.
What are the terms of delivery?
The due-date for orders is the following day once the order is placed as long as it is confirmed before 10:00h. Orders placed after this hour are handed to you within 48 hours. You may contact us in case of any questions regarding delivery either via email to nac@nac-inter.com or by phone: (+34)986 128 926 where we shall assist you from 9:00 to 14:00 and 16:00 to 19:00 hours.
Are taxes (IVA) included in the our product prices?
Yes, taxes (IVA) are included in our product prices. During the buying process you will see the value which corresponds to taxation.
How can I make a claim?
You may place claims calling our Customer Service department which will inform you of the normal procedures for take-back orders and reimbursment.
If I receive damaged goods and do not want it, what can I do?
Accept the merchandise from the delivery service and contact our Customer Service department. You will be fully informed on normal procedures for take-back orders and reimbursment.
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